Stay Ahead of Network Disruptions and Outages

Yes, unplanned outages can and have happened. Causes of unplanned outages include cyberattacks, natural disasters, and other unforeseen events. An example is a construction crew accidentally severing a network line. Studies show that unplanned outages can cost healthcare systems as much as $7,900 per minute.

Natural disasters, cyber-attacks, internet outages, and other technical issues can quickly take down a system. A recent study by CyberMDX found that outages for midsize hospitals typically last 10 hours, at a cost of $47,500 per hour. More importantly, unplanned EHR downtime poses a risk to patient care and safety.

Before healthcare systems and providers adopted EHRs, they tracked records, schedules, appointments, and other events on paper. Chances are that your system has eliminated most of that paper. So, unless you have printed backups of all records, schedules, and appointments, you cannot operate normally without your EHR.

There’s no clear answer to how often they occur – they’re unplanned. But even one outage can be devastating to a healthcare system, leaving patients unable to receive appropriate medical care. It’s important that all healthcare providers have appropriate backup solutions in place.

Our system can ensure you have access to all necessary records and data even when your systems are down. Our cloud-based offerings provide additional backup of your records, and you maintain access to patient records at other HIE participant providers. For your staff, the transition is seamless. The access processes are the same during downtime as they are during uptime.

Yes. Your EHR probably has a cloud-based backup. But if the system is not operating, you will not be able to access the backup files.

Centralis is accessible via any computing device connected to the web, including tablets via cellular Wi-Fi.

It depends. If access has been lost due to damage to your internet connection only, then yes, probably. But if your EHR vendor’s entire system is down, or if it is compromised in some way, then no, you would not be able to access it.

Again, it depends. Here in Florida, we get our fair share of hurricanes, and most recently, health systems in the area were able to regain access to their EHR networks in about two days. But for Tallahassee Memorial Health, the process took almost two weeks. Can you operate without your EHR for two weeks?

You will need to do that, but how will you know who to call without the schedules for the upcoming appointments? Even then, how would you know how to reach them without access to their contact information? With Centralis Health, you can easily access future schedules and patient information, so your staff can contact patients and maintain continuity of care – urgent and non-urgent.