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How software as a service (SaaS) provides solutions that increase productivity

It begins with a passion to solve problem and improve patient outcomes
When I joined Centralis Health in 2015 it was because I wanted to be in a position that would allow me to effect change that would increase the efficiency of healthcare as we know it. Much like patients facing healthcare, each day I encounter new and exciting challenges from our participants. In most cases these problems revolve around the desire to make an organization’s operational procedure more effective in hopes that they will provide better patient outcomes. Our software as a service (SaaS) provides solutions that can increase productivity of any healthcare organization, but if you know healthcare you know that needs are ever changing. When a need arises that we don’t have a solution for I really get to be an advocate for our participants. I am lucky to work for an organization whose developers are exceptionally talented, but more importantly are agile and quick to act.

Collaboration between client and its trusted partner
Recently our solution was not meeting the needs of existing participants, in fact they found bugs that we previously were not aware of. These issues needed to be addressed so that this organization could focus on patient care and not the technology that supports them. Me and my team were able to identify and understand the need, we successfully relayed that information to our talented and agile developers, and a solution was found and put in place in no time.

The power of empathy deployed with operational solutions
I personally have been pulling my hair out until the solution was in place, knowing that each minute it wasn’t there we were making the job of these overworked healthcare workers even harder. Then I received the below response to an email I sent, and I realized I was helping to effect change.

“That’s definitely good info to have, thanks for all your help again! I would recommend Centralis to any of our clients just to have you on their side” Jerrad Schutte, System Administrator at CompassMSP

I thought back to my days of working in a provider practice who utilized one of the most popular electronic medical records (EMRs) on the market at the time and reminded myself that it would take months and months to get anything customized or adapted to the needs of our practice and providers (if it was ever done at all).  

It is cases like this that I must remind myself how lucky I am to work for Centralis Health, because of our talented and agile team we were able to make a difference in healthcare. 

by Katie Bradley, Director of Operations and Account Success

As Director of Operations and Workflow, Bradley is responsible for helping hospitals and medical practitioners transition from their outdated and manual health care communications workflows and processes to embrace Centralis Health’s innovative and cloud-based solutions. This includes transforming existing fax, internal communications, and referral management processes to achieve maximum efficiency, productivity, and cost savings. In addition, Bradley leads efforts to encourage and engage greater community participation in health care exchanges between providers and hospitals. Prior to joining Centralis Health in 2015, Bradley served in a variety of administrative and operations roles in health care, including as Director of Operations for Digestive Disease Clinic in Tallahassee, FL. She graduated summa cum laude from Florida International University with a Bachelor of Science degree in Health Services Administration. In her free time, she enjoys traveling and spending time with family and friends.